Please verify that your email address is correct.
If you are still not receiving emails from LOOOK, check your spam folder/ junk folder and review your filter settings.

There are emails that require your response.
Understand that we are not able to proceed without your reply. To speed up the process, please go check your email for notifications sent by LOOOK and reply to us.

Emails requiring a response might include:
In the case you did not mark [I Agree] to the terms and conditions over the ordering page, order will be pending and wait for your response.

Australia GST confirmation email
Europe confirmation email
Canada confirmation email
Mainland China confirmation email
Stock unavailability/Unselected/Full name/Address/Delivery change confirmation email etc.,

You can check the status of your order on your purchase history page.
It will show you where your order currently stands. In cases like stock shortage, shipment delay etc. We will share updates separately. If your order is on HOLD and there is no update from us, please contact us directly.

Unfortunately, promotion code cannot be added once an order has been placed.

If you need to make any changes to your account information after purchase, you can contact us directly.
WeChat：info@loook.jp
Email：info@loook.jp

Just simply contact us via WeChat for assistance!

The stock availability is displayed at the top of the description page, please check it when ordering.
If you have any questions, feel free to inquire via
WeChat：loook-faq
Email：infomail@loookgl.jp

We will process your refund immediately upon cancellation.
The funds should be returned within a few days or months, depending on your bank/card provider.

In this case, you have 2 options.
① Replace.
② Change the payment method to PayPal. You can proceed with the original order, and we will send you a PayPal payment link. You don’t need to PayPal account to use it.

Alipay cannot be used on LOOOK’s online shop.
We only accept WeChat Pay/ PayPal/ Credit Card.

WeChat Pay is not accepted in Australia due to the GST concerns.
You can use credit card or PayPal instead.

For PayPal payments, the actual funds you received will be slightly less than expected amount due to the handing fees included.

You can find the tracking number in the Shipping Notice we sent.
Use that number to enter each relevant Post Office tracking page.

Check your parcel locker/mailroom/letterbox or go directly to your building manager, neighbors to see if the courier left with them for safekeeping. If you still cannot find it, please contact the local post office directly.

We offer shipping method through EMS/International ePacket light (service provided by local Post Office) and DHL.
Australia has DHL option only.The United States has EMS option only.
International ePacket light is restricted in some countries and regions.

Delivery times may vary by country and service provider. Due to privacy concerns, LOOOK is not able to have direct communication with couriers.
For any delivery issues, please contact the local Post Office directly regarding the issues.

The arrival time of your package may vary based on the destination country or area.
For your reference:
EMS: Approximately 7-14 business days
International ePacket light: Approximately 5-21 business days DHL (AUS only): Approximately 2-5 days

We cannot accept the request for specific delivery dates and times.
Delays may occur due to local traffic conditions and the situation of countries and cities.