Inquiries - Contact Lens Shop LOOOK

■Inquiries

Contact us via email or add WeChat Customer Service directly. (Available in English, Chinese, and Japanese)

Business hour
Monday to Friday（10:00－17:00）（JST）
※We cannot respond immediately to inquiries outside business hours, and we will respond sequentially during business hours. Thank you for your understanding!

※We take orders 24 hours a day, 365 days a year.

▼Frequently Asked Questions can be found here.

FAQ

■Inquiry via WeChat

WeChat account (click to copy)

loook-faq

※For smooth assistance, please provide the following information when making inquires:

Inquiry Details (click to copy)

Your Name:
Email Address:
Order Number:
Inquiry Details:

Steps:

① Tap [Contacts] and go to the top-right of the [Add Contacts] function. If you have taken a screenshot, load the image from your own Album by tapping [Scan your code].

②Scan the QR code or search for “loook-faq” in the search box.

③Press the [Add] button.

④Fill in your inquiry details and send.

■Inquiry via Email

Email(click to copy)

info@loook.jp

We will review your inquiry and get back to you at our earliest.

Please note that responses to email inquiries may take some time.
If urgent, consider inquiring via WeChat.

※For smooth assistance, please provide the following information when making inquires:

Inquiry Details (click to copy)

Your Name:
Email Address:
Order Number:
Inquiry Details: